Thank you for shopping at Kraftsville. We appreciate your trust in us and are committed to providing you with a seamless and enjoyable shopping experience. Please read the following policies carefully to understand your rights and responsibilities regarding returns, refunds, and cancellations.
Returns Policy
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Eligibility for Returns
- We accept returns within 30 days from the date of purchase.
- To be eligible for a return, the item must be unused, in the same condition as received, and in its original packaging.
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Non-Returnable Items
- Certain items, such as perishable goods, personalized products, and gift cards, are non-returnable.
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Refund Process
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within [6-7] business days.
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Return Shipping
- You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
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Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 48 hours of receiving the product. We will arrange for a replacement or refund as per your preference.
To Get Your Replacement / Return Easily done
In order to be eligible for a return, please adhere to the following conditions:
📹 Uncut Unboxing Video: We require a clear, uncut unboxing video that captures the moment you first opened the package. This video should clearly show the defect or issue you are reporting.
⏰ Timely Notification: Kindly inform us within 3 days of receiving the product about any defects or issues you may have encountered.
🔄 Product Exchange: We offer the option of exchanging the product, subject to verification of the defect or physical damage. Please note that the shipping charges for the exchanged product will be borne by the customer.
⚠ Please note that replacements or exchanges will be facilitated only in the case of a verified defect or physical damage, and not based on personal preference after delivery. Our goal is to ensure that you receive a product of the highest quality and craftsmanship.
🛠 Thank you for your understanding and cooperation. We value your business and will do our best to ensure your satisfaction with our products. 🌈
Thanks and Regards
Refund Policy
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Refund Eligibility
- Refunds will be considered in the following circumstances:
- The product received is significantly different from what was described on our website.
- The product is damaged or defective upon receipt.
- The product has not been received within the specified delivery time frame.
- Refunds will be considered in the following circumstances:
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Refund Process
- To initiate a refund, please contact our customer support team within 7 days of receiving the item.
- We may request photographic evidence of the issue to expedite the process.
Cancellation Policy
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Order Cancellation
- You may cancel your order within 24 hours of placement by contacting our customer support team.
- If your order has already been processed or shipped, we won't be able to cancel it.
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Refund for Canceled Orders
- If your order is successfully canceled within the stipulated time frame, a full refund will be issued to your original payment method.
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